Terms & Conditions

• GiftPanda operates as an online gifting platform in India
• By using our website, you confirm that you are at least 18 years old or using it under supervision
• We reserve the right to update or modify these terms at any time

• We offer personalized gifts, gift hampers, and cake delivery (selected areas)
• Product images are for reference; actual products may vary slightly
• Personalized products depend on customer-provided details (text, images, etc.)

• Customers must provide correct details (name, photo, message)
• We are not responsible for errors caused by incorrect input
• Once production starts, changes may not be possible

• All prices are listed in INR (₹)
• We accept UPI, debit/credit cards, and net banking
• Orders are confirmed only after successful payment

• Delivery timelines vary based on product and location
• Cakes and same-day delivery are available only in selected areas
• Delays may occur due to traffic, weather, or vendor issues
• For more please visit Shipping & Delivery

• Cakes are delivered through local vendor partners
• Design and decoration may vary slightly from images
• Cake delivery is available only in serviceable locations

• Orders can be cancelled within a limited time before processing
• Personalized products are non-cancellable once production starts
• Cakes are non-refundable after preparation
• Refunds are processed within 5–7 business days
• For more please visit Cancellation & Refund

• Returns are accepted only for damaged or incorrect items
• Customers must report issues within 24-48 hours with proof (photo/video)
• Replacement will be provided after verification
• For more please visit Return & Replacement

• Not all services are available in all locations
• Orders from non-serviceable areas may be cancelled with a full refund

• GiftPanda is not liable for delays or failures caused by external factors
• We are not responsible for indirect or incidental damages

• Customer data is handled as per our Privacy Policy
• We do not share personal information without consent
• For more please visit Privacy & Policy

Users must not:

• Use the website for unlawful activities
• Provide false information
• Misuse or harm the platform

For any questions regarding these Terms:

• 📧 Email: help@giftpanda.in
• 📞 Phone: +91 81676 74465