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Return & Replacement Policy
At GiftPanda, we ensure that every order is delivered with care and quality. However, if you receive a damaged, defective, or incorrect product, we offer a return or replacement based on the conditions below.
Return Eligibility
You may request a return or replacement only if:
- Product is damaged during delivery.
- Product is defective.
- Wrong product is delivered.
You receive a broken photo frame ✔
You receive a different item than ordered ✔
Product has manufacturing defect ✔
Non-Returnable Items
The following items are not eligible for return:
- Personalized/customized products (unless damaged or incorrect)
- Cakes and other perishable items
- Used or altered products
- Products with minor color/design variations
Name/photo printed wrong due to customer input ❌
Cake design slightly different ❌
You don’t like the product after delivery ❌
Return Request Time
- Return or replacement must be requested within 24 hours of delivery
- Delivered at 2 PM → report issue before next day 2 PM ✔
Proof Requirement
To process your request, you must provide:
- Clear photos & videos of the product.
- Packaging condition.
- Order details.
Broken item photo → accepted ✔
No proof → rejected ❌
Replacement Process
If your request is approved:
- Replacement will be arranged at no extra cost
- Delivery timeline may vary depending on product
- Damaged mug → new mug shipped ✔
Refund Option
Refund may be provided if:
- Replacement is not possible
- Product is out of stock
- Delivery issue from our side
- Wrong product delivered + no stock → refund ✔
Return Pickup
- In some cases, we may arrange pickup of the product
- In other cases, customer may be asked to share proof only
Small damaged item → no return pickup needed
High-value item → pickup arranged
Important Conditions
- Product must be unused and in original condition
- Packaging should be intact (if possible)
- Replacement is subject to verification
Cases Not Covered
We do not provide return/replacement for:
- Incorrect address provided by customer
- Recipient unavailable
- Delivery delays due to external factors
- Minor design/colour differences
How to Request Return/Replacement
Contact us with:
- Order ID
- Issue details
- Photo/video proof
Support:
- 📧 Email: help@giftpanda.in
- 📞 Phone: +91 81676 74465
💬 Final Note
We aim to resolve all issues fairly and quickly.
Customer satisfaction is important to us, and we continuously work to improve our product quality and service.
Received a damaged or wrong item?
Our team is happy to help with orders, delivery and custom gifts.
