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Cancellation & Refund Policy
At GiftPanda, we aim to provide a smooth and transparent experience for all customers. This policy explains how cancellations and refunds are handled for different types of orders.
Order Cancellation
✔ Cancellation Window
- Orders can be cancelled within a limited time after placing the order.
- Cancellation is allowed only before processing or production starts.
⏱️ Cancellation Time Rules
- 🎁 Standard Products: Within 2–4 hours of order placement.
- 🖼️ Personalized Products: Only before customization begins.
- 🎂 Cakes & Combos: Only before preparation starts.
If you order a gift at 2 PM → you can cancel till approx. 4–6 PM.
If your personalized product has already been printed → cancellation is not allowed.
If a cake is already prepared → cancellation is not possible.
Non-Cancellable Orders
The following orders cannot be cancelled:
- Personalized/customized products after production starts.
- Cakes and perishable items after preparation begins.
- Orders already shipped or out for delivery.
If your order status shows:
“Processing” (customization started) ❌
“Shipped” ❌
“Out for Delivery” ❌
👉 Cancellation will not be accepted.
Refund Policy
✔ When Refund is Applicable
Refunds may be issued in the following cases:
- Order cancelled within allowed time
- Order could not be delivered due to service issues
- Product is damaged or incorrect (after verification)
- Delivery not possible in your area
You cancel within 2 hours → full refund ✔
We cannot deliver to your PIN code → full refund ✔
You receive a damaged item → replacement or refund ✔
Non-Refundable Cases
Refund will NOT be provided in the following situations:
- Incorrect address provided by customer.
- Recipient not available at delivery.
- Minor design/color variation in products.
- Delay due to external factors (weather, traffic, etc.)
- Personalized items after production.
- Cakes after preparation.
You entered wrong address → no refund ❌
Customer not answering phone → delivery failed → no refund ❌
Cake design slightly different → no refund ❌
Replacement Policy
Replacement may be provided instead of refund in case of:
- Damaged product
- Wrong product delivered
📌 Conditions:
- Issue must be reported within 24 hours of delivery
- Photo/video proof is required. (Must)
If you receive:
Broken photo frame → replacement ✔
Wrong item delivered → replacement ✔
Refund Processing Time
- Refunds are processed within 5–7 business days
- Amount is credited to original payment method
If you paid via UPI/card:
- Refund will go back to same account
Mode of Refund
- Original payment method (preferred)
- Wallet/credit (in some cases, faster processing)
Delivery Failure Scenarios
If delivery fails due to:
- Customer unavailable
- Incorrect address
- No response from recipient
- Cancelled without refund (especially cakes)
- Re-attempted with additional charges.
How to Request Cancellation/Refund
Contact us with:
- Order ID
- Registered mobile number
- Issue details
Support:
- 📧 Email: help@giftpanda.in
- 📞 Phone: +91 81676 74465
💬 Final Note
We aim to be fair and transparent in all cases.
Our goal is to ensure customer satisfaction while maintaining operational efficiency.
Need to cancel or request a refund?
Our team is happy to help with orders, delivery and custom gifts.
