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Privacy Policy
GiftPanda (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our website and services.This policy is designed in line with applicable data protection laws, including principles of the General Data Protection Regulation (GDPR) where applicable.
Data We Collect
We may collect and process the following categories of personal data:
🧾 Identity & Contact Data
- Full name
- Email address
- Phone number
- Delivery and billing address
📦 Order & Transaction Data
- Order details
- Product preferences
- Personalization inputs (photos, messages, names)
💳 Payment Data
- Payment method (processed via secure third-party gateways)
👉 We do not store card or UPI details
🌐 Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited and usage behaviour
Legal Basis for Processing (GDPR)
We process your data based on:
- Contractual Necessity – to process and deliver your orders
- Legitimate Interest – to improve services and prevent fraud
- Consent – for marketing communications (where applicable)
- Legal Obligation – to comply with applicable laws
How We Use Your Data
Your data is used to:
- Process and fulfil orders
- Provide customer support
- Send transactional updates (order, delivery)
- Improve website functionality and user experience
- Prevent fraud and misuse
- Send promotional offers (only with consent)
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyse website traffic
- Store user preferences
Data Sharing & Third Parties
We may share your data with:
- 🚚 Logistics partners (for delivery)
- 💳 Payment processors (secure transactions)
- 🧑💻 Technology providers (hosting, analytics)
👉 We do not sell your personal data.
International Data Transfers
If your data is transferred outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
Data Security
We implement appropriate technical and organizational measures, including:
- Secure servers and encryption practices
- Restricted access to sensitive data
- Regular monitoring for vulnerabilities
Data Retention
We retain personal data only as long as necessary for:
- Order fulfilment
- Legal and regulatory compliance
- Business and operational purposes
Your Rights (GDPR Rights)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“Right to be Forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact us using the details below.
Children’s Privacy
Our services are not intended for individuals under 18 years of age without parental consent.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
GiftPanda is committed to maintaining transparency, security, and trust in how we handle your personal data.
Questions about your data?
Our team is happy to help with orders, delivery and custom gifts.
